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Retail Return Policy

We will send our courier to come collect the item at our cost.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer. All retail purchases made on ecomstock will be collected by us. 

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account, within three days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund reflects.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ecomstock.co.za

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ecomstock.co.za and we will come collect it.

Gifts
If the item was marked as a gift when purchased and shipped to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and we will find out about your return.

Shipping
We will send our courier to come collect the item free of charge.

Shipping costs are non-refundable for items purchased.

Depending on where we sending the parcel, the time it may take for your exchanged product to arrive, may vary.

You are 100% covered, Hassle-Free Exchanges & Returns for 14 Days.

NB: This return policy applies only for Ecomstock retail customers.